Shipping policy

Last Updated: September 2026
This Shipping Policy outlines the shipping, processing, and delivery terms for all orders placed with My Store. By placing an order on our website, you agree to the terms listed below.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or United States public holidays. Please allow additional processing time during peak sales seasons or holiday periods.

2. Shipping Origin

All packages are shipped from our warehouse located at:
hughes, SAN ANGELO, TX 76904, United States

3. Shipping Methods & Delivery Time

We provide worldwide shipping service for most countries and regions.
Standard Shipping
Estimated delivery time: 5–8 business days for US domestic orders; 7–15 business days for international orders.
Express Shipping
Fast shipping option available for customers who need faster delivery. Shipping fees and delivery time vary by destination.
Note: All delivery times are estimated and not guaranteed. Business days exclude weekends and official holidays.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a valid tracking number and tracking instructions. You can monitor your package status online until delivery.

5. International Shipping & Customs

International orders may be subject to import taxes, customs duties, or local processing fees set by the destination country. These fees are the customer’s sole responsibility. We do not cover or reimburse any customs charges, import fees, or taxes.
We are not responsible for delays caused by customs inspection, local postal services, weather conditions, or other circumstances beyond our control.

6. Shipping Delays & Liability

My Store is not liable for any shipping delays, lost packages, or damages caused by third-party shipping carriers, natural disasters, public emergencies, customs clearance issues, or any other uncontrollable factors.
Title and risk of loss for all products transfer to the customer once the package is picked up and confirmed by the shipping carrier.

7. Incorrect Shipping Address

Customers are fully responsible for entering accurate and complete shipping information during checkout. We do not guarantee address modifications after the order has been processed or shipped. Failed delivery caused by incorrect addresses will not be eligible for free reshipment or full refund.

8. Lost or Undelivered Packages

If your tracking information shows “delivered” but you have not received your package, please check with your local post office, neighbors, or building management first. Contact our support team for further investigation if the issue remains unresolved.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately after being posted on our official website.

10. Contact Information

If you have any questions regarding shipping, delivery, or order status, please contact us:
Store Name: My Store
Email: xarldfvqdml@outlook.com
Shipping Address: hughes, SAN ANGELO, TX 76904, United States